FREQUENTLY ASKED QUESTIONS
What does “Reserve Your Drop” mean?
It lets you select your preferred product, colour, size, and quantity before launch. A reservation records your selection but does not create an order or require payment.
Does reserving guarantee that the item will be available?
A reservation records your product preference, but availability is not guaranteed. Products will be sold on a first-come, first-served basis when checkout opens.
When can I complete my purchase?
Checkout opens on October 5, 2026, at 8:00 PM Pakistan Time. Reserved customers will receive an Email and WhatsApp notification with a link to complete their order.
How does the 20% launch benefit work?
The 20% launch benefit will be available from 8:00 PM until 10:00 PM Pakistan Time on October 5, 2026. After 10:00 PM, the store will remain open at regular prices.
Will my reserved product be added automatically?
Where technically possible, your launch link will restore your reserved product, color, size, and quantity. Please review your selection and availability before completing checkout.
Do I need to pay when making a reservation?
No. Reserving your drop does not require payment and does not create an order. Payment is completed only after checkout opens on launch night.
Can I reserve more than one item?
Yes. You may select your preferred product, color, size, and quantity when submitting your reservation, subject to the available reservation options.
How will I know my reservation was received?
After submitting your reservation, you will receive confirmation through both Email and WhatsApp using the contact details you provided.
Can I change my reserved size or color?
If you need to change your selection, contact FERO before reservations close. Changes remain subject to product and variant availability.
What happens if my reserved item sells out?
Reservations help FERO understand customer demand but do not guarantee stock. Complete your purchase promptly when checkout opens to improve your chances of securing the item.
