Shipping Policy

At FERO, we aim to process and deliver every order safely and efficiently. Please review the following information before completing your purchase.

Shipping Coverage

FERO currently delivers orders throughout Pakistan. Customers must provide a complete and accurate shipping address, including their city, area, street address and an active contact number.

We are unable to deliver to incomplete, restricted or inaccessible addresses.

Order Processing

Orders are generally processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

During product launches, promotional campaigns or periods of high demand, processing may take slightly longer. Customers will be notified if a significant delay affects their order.

Estimated Delivery Time

Once dispatched, orders are generally delivered within:

  • Major cities: 2–4 business days

  • Other cities and regions: 3–7 business days

Delivery estimates begin after an order has been dispatched. These timeframes are estimates and may vary because of courier operations, weather conditions, public holidays, remote locations or circumstances beyond FERO’s control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is confirmed. Charges may vary depending on the delivery location, order value and any active shipping promotion.

Any free-shipping offer will apply only when the stated conditions are met.

Order Confirmation

After placing an order, customers may receive confirmation through email, WhatsApp or telephone. FERO may contact the customer to verify their order and shipping information before dispatch.

Orders may be placed on hold or cancelled if the customer cannot be reached for confirmation.

Order Tracking

When tracking information is available, it will be shared through email, WhatsApp or another provided contact method after dispatch.

Tracking information may take several hours to become active after the order has been handed over to the courier.

Address Changes

Customers should carefully review their shipping information before placing an order. If an address requires correction, please contact FERO as soon as possible.

Once an order has been processed or dispatched, changes to the delivery address may not be possible.

Delivery Attempts

The courier may contact the customer before attempting delivery. Customers are responsible for remaining available at the provided address and answering calls from the courier.

If delivery is unsuccessful because the customer is unavailable, the address is incorrect or the delivery is refused, additional shipping charges may apply if the order is sent again.

Damaged or Incorrect Deliveries

Customers should inspect their parcel upon delivery. If an item arrives damaged, defective or different from the product ordered, please contact FERO within 48 hours.

The request should include the order number, clear photographs or a video of the item, packaging and shipping label. Verified cases will be handled according to our Refund Policy.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact FERO with your order number. Our team will coordinate with the courier and provide an update.

FERO is not responsible for delays caused by courier disruptions, incorrect customer information, weather conditions, public holidays or other circumstances outside our reasonable control. However, we will make every reasonable effort to assist in resolving the issue.

Launch and Promotional Orders

Orders placed during the DROP 01 launch, the 20% launch-benefit period or another major promotion may require additional processing time because of high demand.

Completing a “Reserve Your Drop” form does not constitute an order and does not initiate shipping. A reservation will only become a confirmed order after the customer completes checkout and receives an order confirmation.

Contact Us

For questions concerning shipping, delivery or order tracking, please contact FERO through our official customer-support email or WhatsApp channel. Include your full name and order number so our team can assist you efficiently.