Refund policy

At FERO, we are committed to providing quality products and a reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

Return Eligibility

A return or exchange request must be submitted within 7 days of receiving your order.

To qualify, the product must:

  • Be unworn, unwashed and unused.

  • Remain in its original condition.

  • Include all original tags, labels and packaging.

  • Be free from stains, fragrances, damage or alterations.

  • Be accompanied by valid proof of purchase.

Items that do not meet these conditions may not be accepted.

Size Exchanges

If you have ordered an incorrect size, you may request an exchange within 7 days of delivery, subject to stock availability.

Customers are responsible for the return delivery charges associated with a size exchange unless the incorrect product or size was sent by FERO.

Damaged or Incorrect Items

Please inspect your order immediately after receiving it. If your product arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery.

Your request should include:

  • Your order number.

  • Clear photographs or a video of the product.

  • Photographs of the original packaging and shipping label.

  • A brief explanation of the issue.

Once verified, FERO will arrange an appropriate replacement or refund at no additional cost.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products that have been worn, washed or altered.

  • Items without their original tags or packaging.

  • Products damaged through misuse or improper care.

  • Items returned after the stated return period.

  • Gift cards.

  • Products specifically marked as final sale.

Products purchased during a promotion or with a discount remain subject to the conditions stated on the relevant product or promotional page.

Refund Process

Once your returned product has been received and inspected, you will be notified regarding the approval or rejection of your refund.

If approved, the refund will be issued through the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges are non-refundable unless the order was incorrect, damaged or defective due to an error by FERO.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it will be handled according to the standard return procedure.

Reservation Notice

A “Reserve Your Drop” submission does not constitute a completed order and does not involve payment. Therefore, no refund is required for a reservation. Refund eligibility applies only after a customer has completed checkout and successfully paid for an order.

Contact Us

To request a return, exchange or refund, please contact FERO through our official customer-support email or WhatsApp channel. Include your full name, order number and reason for the request so our team can assist you efficiently.

FERO reserves the right to refuse any return that does not comply with the conditions outlined in this policy.